If the payment card you added as a funding source in the RingPay app is no longer appearing, there could be one of a few reasons for this.
We often make updates and security enhancements to the app, and very rarely this can result in your card needing to be added again.
In the first instance, try adding your card again by tapping "Payment cards" in the main navigation (tap the three lines in the top left of the screen), the tap "Add new card" at the bottom.
If you had auto top-up enabled, you may need to turn this back on after re-adding your card and then select your preferred payment card to be used.
If you have any issues adding your card, please double check all the details you have entered are exactly as they appear on your card. Please also ensure your name and address details are exactly as they appear with your bank.
You may be asked to complete a 3D Secure card check with your bank during this process. Please follow the instructions shown in order to authenticate the addition of your card to the RingPay app with your bank.
If you bank rejects the addition of your card to the RingPay app, please contact your bank to find out the reason for them rejecting it. You can also try adding a different card if you have one.
If you have any issues adding your card, please reach out to customer support on email@example.com