If you think the ring has been lost or stolen, you may suspend it immediately via the Ring Management section in the mobile app by clicking on the 'suspend' icon. However, if it is only mis-placed, you may suspend it temporally until it is found.
If you are no longer in possession of your ring, you may call the automated 'Lost and Stolen' line for free from a UK landline on 0800 0470997 and follow the prompts.
Unless you have acted fraudulently or with intent or gross negligence, you will only be liable for a maximum of £35 (or the equivalent in the currency of your payment instrument) up until the time you inform us that your payment instrument has been lost or stolen. You will not be liable for any losses which occur on your payment instrument after you have informed us that it has been lost or stolen.
If you're due a refund for an unauthorised transaction, we'll make sure you receive this no later than the end of the next business day.