Please immediately suspend your Ring via the Ring Management section by clicking on the ‘suspend’ icon. This will ensure that your Ring cannot be used to make payments.
Head to the quick start guide in your side bar menu to see more about this feature and what the Suspend icon looks like.
If you do not have access to your app, please immediately contact our customer services team with your details and they will suspend it for you. You will be able to unsuspend it if you manage to get your Ring back.
If your Ring is gone for good, then please get in touch with us and we will fully deactivate it. Once a Ring has been deactivated after being stolen, there is no way to reactivate it.
Our customer support team can be contacted at firstname.lastname@example.org, from Monday-Thursday 9am-5pm and Friday 9am-4.30pm, excluding public holidays.
Unless you have acted fraudulently or with intent or gross negligence, you will only be liable for a maximum of £35 (or the equivalent in the currency of your payment instrument). This applies up until the time you inform us that your payment instrument has been lost or stolen.
Once we have been informed, you will no longer be liable for any losses which have been initiated from your payment Ring which occurred thereafter.
If you are due for a refund for an unauthorised transaction, we’ll make sure this is processed no later than the end of the next business day.