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  1. McLEAR Support Center
  2. General FAQs

General FAQs

Using your ring

  • Do McLEAR charge a fee for loading funds to my in-app wallet?
  • Strong Customer Authentication (SCA)
  • What are the requirements for opening an account?
  • What are the Customer Service opening hours?
  • Will I be charged fees by my credit card company if I use it to add funds to my wallet?
  • How much can I spend using the ring at a contactless retailer?
See all 16 articles

Using the app

  • How can I program the ring?
  • The app doesn't work with my phone
  • How do I use the app?

Payment problems

  • I don't recognise a transaction.
  • The app will not load
  • What happens if my Ring is stolen?
  • My ring has stopped working.

General FAQs

  • Is RingPay covered by the Financial Services Compensation Scheme?
  • Where is my order?
  • The box was empty when I got it.
  • It's got a defect (broken/scratched)
  • I don’t agree with the Terms and Conditions
  • I don’t have a suitable funding source?
See all 8 articles
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The McLEAR products and associated payment accounts are issued by PayrNet Limited ("PayrNet") pursuant to a license from Visa. PayrNet is regulated and authorised by the Financial Conduct Authority of the United Kingdom under the Electronic Money Regulations 2011 (Ref: 900594)

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Registered address: McLear Ltd, Steel House, Alexander Place, 13-17 Princes Road, Richmond, London, TW10 6DQ, UK. VAT Registered No. 166 8384 66.