General FAQs

Using your ring

• Do McLEAR charge a fee for loading funds to my in-app wallet?
• Strong Customer Authentication (SCA)
• What are the requirements for opening an account?
• What are the Customer Service opening hours?
• Will I be charged fees by my credit card company if I use it to add funds to my wallet?
• How much can I spend using the ring at a contactless retailer?

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Using the app

• The card I added to the app is no longer appearing
• How can I program the ring?
• The app doesn't work with my phone
• How do I use the app?

Payment problems

• I'm having issues adding my payment card to the app
• I don't recognise a transaction.
• The app will not load
• What happens if my Ring is stolen?
• My ring has stopped working.

General FAQs

• Closure of the McLEAR Ring Prepaid Programme
• Finding your ring size
• Is RingPay covered by the Financial Services Compensation Scheme?
• Where is my order?
• It's got a defect (broken/scratched)
• I don’t agree with the Terms and Conditions

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